Cancellation Funnel

Directions

The Cancellation Funnel is used when a customer is trying to either refund, cancel a service, or return a product. Many times they are canceling because they don’t understand something about what you offer. Doing a quiz first lets you figure out what their specific concern is, and then you can try to save the sale on the next page. This can drastically reduce refunds, cancellations and churn.